Clear expectations are critical to running a successful business or organization.  The most important expectations need to be in written guidelines or rules as policies and procedures.  Effective policies and procedures in areas such as performance of the business or organization and the people involved, behavior, conduct, customer relations, and roles and responsibilities help make your business and organization successful and reduce the cost of conflict. 

  • Policies and procedures which are either ambiguous, not applicable or are not used may lead to confusion, stress, and conflict. 

  • Significant costs relating to unmanaged conflict include personnel problems, absenteeism, customer and employee complaints and potential litigation.

  • Our team has expertise in developing and refining policies and procedures to make them user-friendly and helpful in your pursuit of resolutions and solutions.


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